Now in its third edition, this book is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that use the "carrot and stick" approach, a coach believes in the potential of the client and appeals to self motivation. Whitmore believes that people are only able to change those things of which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and an outline for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal such as "write a new training manual by December." After further clarifying the goal the coach moves on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? How could you remove the barriers that has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the many books on coaching that I own, I have consistently recommended this book as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Copyright © 2006 Keith E. Webb & CRM

Dr. Keith E. Webb is a trainer and experienced cross-cultural leadership coach helping organizations, teams, and individuals multiply their cross-cultural impact. Find free articles at http://www.CreativeResultsManagement.com.

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