Help for event participants and members

How To Find Your Graduation Certificate
If you graduated from CORE or Coaching Mastery your certificate may be stored in your profile. If you took CORE before Sept. 2011, then you'll also find the course documentation you need to submit to the ICF for your credential.

Find your certificate and coaching training log (if you took CORE prior to September 2011). Here's how: 
  1. First do a search of your email for the subject "graduation". You may find the original email we sent to you.
  2. Or ... Check your profile with us.
  3. Make sure you are logged in at this website.
  4. Click the View Profile link in the upper right hand corner under your name. 
  5. Scroll to the bottom of your profile page and look for Graduation Date. If there's a date there, that means you've graduated. If not, then you haven't yet.
  6. Above that is Graduation Certificate. If there's a link there, click it. If not, that means your certificate have not been saved. Write and ask for it.
How can I get in touch with others that participated in my Creative Results Course?
Only certain courses will give you access to the contact information of participants from your particular program. To see if you have access, you must be logged into the website. Once logged in, look under the Secure tab for your program. For example: Secure>CORE Members>Private Member Directory. This directory can be seen only by other like- members who are logged in.
I need to download the notes for my Course and can't see anything in the Secure area.
First make sure you are logged in or you won’t see what you are looking for! Use the email address you used to register for the course as your ID. If you’ve never logged in before, see the Help>Website and Login page for help with getting a password and logging in. Once you are logged in, you will see your Course page with the notes you are looking for.
I have logged in, but I still can't see the Course or Program I am registered for in the Secure Section. Help!
It is likely we have not yet done the work necessary to get you the access you need. Please drop us a note and we will make sure you are taken care of promptly!
How do I get ICF credit hours for a Course or Program I want to take?
All of our Courses and Programs are now approved by the ICF and will earn Approved Coach Specific Training Hours (ACSTH). When you successfully complete the course or program with full participation, we will send you a certificate for the number of hours that program is approved for. (see the Course or Program description pages to see the number of approved hours)
What are the requirements to complete my Course or Program?
After logging in, click the Secure tab to visit the Course or Program members-only page for a list of completion requirements. You will also find any necessary forms and sample documents pertaining to your program.
How can I find out what I have left to do to complete my Course or Program?
First make sure you are logged in, then click the View Profile link in the upper right hand corner under your name. Next, scroll to the bottom of your profile page to see a record of what you have completed and what is still outstanding to complete your Program. If you find any inconsistencies please let us know - we are here to help!
How should I turn in my Program assignments?
All assignment files should be sent to a corresponding email box. CORE participants assignments must be sent to the CORE email box.

Before attaching your files, please label your file with your Program Name, number and your name following this pattern and these examples: 

Core32JonesDave-agreement.pdf (or)

How do I renew my ICF Credential?
ACC, PCC, and MCC credentials are valid for the three-year period following the coach's initial certification or latest renewal. Credentials must be renewed by December 31 of the year the credential expires. For example, a credential awarded in 2013 must be renewed by December 31, 2016.

You must provide documented participation in a minimum of 40 hours of Continuing Coach Education (CCE) over the three-year period since initial certification or last renewal. In addition, ACC renewal candidates must also submit proof of an additional 10 hours of Mentor Coaching above those hours required for their initial certification. All of our live training counts toward this requirement, and Coaching Excellence (Mentor-Coaching) will meet the mentor coaching requirement. 
What should I do with the graduation letter and training log?
When you apply for your ICF credential, you will upload your graduation letter and training log (or certificate) with your online application. In order to fulfill the coach specific training requirement of the ACC Portfolio Application, you must have a minimum of 60 hours of coach specific training. For the PCC Portfolio Application, you must have a minimum of 125 hours of coach specific training.
I am concerned about privacy. Can I control the information you are keeping about me?
If you have been a past participant in one of our programs or registered with us for an event or course, you have been set up with a personal profile (or membership). There is no charge for this and you have full control of the content and online visibility. Log in and click View Profile to see your information. Click "Edit Profile" to make any changes in your profile, or click any of the links found along the top of the page to see and edit additional content or settings.


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