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Terms & Conditions

Intellectual Property Rights of Use

The material and the concepts taught in Creative Results Management courses are the intellectual property of Keith E. Webb, or the named instructor. Your participation in this program and payment of fees entitles you to participate in this training and to use and retain these materials. You may use and make copies of any of these materials for use with your coaching clients as long as you make no changes or deletions of any kind, and include the copyright statement below.

You may not repackage any of our programs without express written authorization and royalty payment. If you lead a workshop or develop or deliver a program to a group or company based on or including this material or these concepts, authorization and fees are required.

Copyright © 2004-2017 Keith E. Webb. All Rights Reserved.

Graduation Time Limits

From July 1, 2014 we will charge a $250 administration fee to graduate from the Core Coaching Skills Certificate Program after 18 months, or the Coaching Mastery Certificate Program after 6 months from the start of the program. After those time limits you can still graduate, but you will be required to pay a $250 administrative fee.

We hate charging fees, but it costs us to process graduations. Graduate early instead!

International Coach Federation (ICF) Credentials

All of our training programs are approved by the ICF as Approved Coach Specific Training Hours (ACSTH). You may apply for ICF credentials through their ACSTH application. Details are here.


Creative Results Management reserves the right to cancel a program for any reason and to refund all fees paid directly to us by registrants for that program.

Changing, Canceling, or Refunding Event Registrations

Should you need to cancel your registration for any reason before an event begins, you will receive a credit on your account to use towards another Creative Results Management event. Credits must be used within 12 months from the date the credit is issued. You may also transfer your registration to another person. 

You may choose a refund, less a non-refundable deposit of $400 for Certificate Programs or $75 for Electives, if you cancel more than 30 days before a Certificate Program or 14 days before an Elective. No refund will be given for cancellations received less than 30 days before Certificate Programs or 14 days before Electives. To request a credit, refund, or to transfer your registration to another person, please email us at help@creativeresultsmanagement.com.

Make Up Sessions

Most of our teleclasses are recorded and you may listen to 1 or 2, depending on the course, and still receive ICF training credits for the course. Make up classes beyond what is allowed will be billed at $150 per class. The number you can listen to as a make up are:

  • Coaching Mastery: 2 teleclasses
  • 4 session Live Elective Courses: 1 teleclass
  • Coaching Excellence (mentor-coaching): 0, due to the nature of the ICF's mentor-coaching requirements

Recorded Events

All TeleClasses are recorded and posted securely for personal use only to review and/or to make-up a missed class. All individuals who have registered for the same event will have access to those recordings, as may future participants of that same event.


All our courses include practice, usually with real-life situations as the coaching topics. Participants, instructors, coaches, and mentor-coaches all agree to keep conversations confidential. Illustrations used by Creative Results Management instructors, coaches and mentor-coaches maintain confidentiality by combining and changing details of several stories or are used with permission.

Comments and Feedback

Creative Results Management appreciates the comments and feedback of those who complete course surveys. The feedback we receive is useful for many purposes, including improving our programs. On occasion, we may choose to use your comments or feedback for promotional purposes.

Privacy Policy

Our privacy policy is here.


Keith WebbIf you're a Christian leader and want to multiply your impact, we can help. I developed The COACH Model® and our ICF-approved Christian coaching training to help you achieve organizational results while simultaneously developing people.

Since 2005, we led leadership development and coaching processes in more than 30 countries from over 350 organizations. In 2018 alone, we trained 3,646 leaders in coaching skills.

Learn more about us »



We work remotely to keep rent from raising the price of our coaching training. The best way to contact us is via email. We can give you a call, if you wish.

Monday - Friday 
9am to 5pm (Pacific time)

Copyright © 2019
Creative Results Management.
All Rights Reserved.

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